Terms and conditions
Last updated: 7 July 2026
These terms apply to every offer made by Coolwatcher B.V. and to every agreement between Coolwatcher and the customer regarding the temperature monitoring service. Please read them carefully. By placing an order or using the service you agree to these terms.
Definitions
In these terms, Coolwatcher means the private limited company Coolwatcher B.V. Customer means the business that takes the service. Service means the automatic temperature monitoring, the alerts, the automatic HACCP records and the accompanying reporting. Hardware means the sensor with external probe provided on loan per measuring point. Measuring point means a fridge, freezer or other point monitored with one sensor.
Applicability
These terms apply to all offers and agreements of Coolwatcher. Deviating arrangements only apply if Coolwatcher has confirmed them in writing. Any purchasing or other terms of the customer are expressly rejected.
Offer and agreement
Every offer is without obligation unless stated otherwise. An agreement is formed once the customer places an order and Coolwatcher confirms it or starts performing it. Obvious mistakes or clerical errors in an offer do not bind Coolwatcher.
The service
Coolwatcher measures the temperature of the connected measuring points, warns the customer over WhatsApp and email of a deviation or fault, and automatically builds the temperature records and the corrective action log. On a critical fault, such as a power outage, the sensor switches to an automatic phone call to the listed contacts. The service works independently over the NB IoT network and does not need the customer's wifi.
Hardware on loan
The hardware remains the property of Coolwatcher and is provided on loan per measuring point. The customer uses the hardware carefully and according to the instructions. Normal wear and battery replacement are for the account of Coolwatcher and included in the subscription. In case of loss or damage through careless use, Coolwatcher may charge the replacement value. At the end of the agreement the customer returns the hardware, or Coolwatcher collects it.
Customer obligations
The customer ensures correct placement of the sensor according to the instructions, keeps the contact details on which alerts arrive up to date, and sets the correct threshold values per measuring point or has them set. The customer ensures that alerts can actually be received, for example by keeping the listed phones reachable and charged.
Alerts, availability and faults
Coolwatcher makes every effort to deliver the service reliably and continuously, but cannot guarantee uninterrupted operation or the arrival of every alert. Sending and receiving alerts also depends on matters outside Coolwatcher's control, such as the mobile network, the power supply, WhatsApp and the customer's phone. The alerts are an aid that helps prevent damage; they are not a guarantee that damage will never occur. The customer remains responsible for following up on alerts.
Subscription, prices and cancellation
The service is provided on a subscription basis, from 50 euro a month. The subscription can be cancelled monthly, unless another term is agreed in writing. Cancelling is easy through a message to Coolwatcher. On cancellation the service ends at the close of the current billing period and the customer returns the hardware. Coolwatcher may index prices annually and announce other price changes in advance.
Payment
Payment is made through the agreed method, in advance per month or per year. With yearly payment you receive a 7% discount on the subscription. Invoices are paid within the term stated on the invoice. In case of late payment Coolwatcher may suspend the service after a reminder. All amounts are exclusive of VAT unless stated otherwise.
HACCP and customer responsibility
Coolwatcher automates the temperature records and the corrective action log and provides inspection-ready reports. The service therefore takes a significant part of the HACCP administration off your hands, but does not replace the customer's full HACCP plan. The customer remains responsible for drawing up and following the complete HACCP plan, for the correct threshold values and for taking corrective measures.
Liability
The liability of Coolwatcher is limited to the amount the customer paid for the service in the six months before the event. Coolwatcher is not liable for indirect or consequential damage, including spoiled stock, loss of turnover or fines, except to the extent it results from intent or deliberate recklessness of Coolwatcher. The customer indemnifies Coolwatcher against third-party claims related to the use of the service.
Privacy
Coolwatcher processes personal data in accordance with the privacy statement on this website. Insofar as Coolwatcher acts as a processor, the parties may conclude a data processing agreement.
Changes to the terms
Coolwatcher may change these terms. The current version is on this website. Coolwatcher announces changes that materially affect the customer in advance; the customer may then terminate the agreement as of the date the change takes effect.
Governing law and disputes
Every agreement between Coolwatcher and the customer is governed by Dutch law. Disputes are submitted to the competent court in the district where Coolwatcher is established. If a provision of these terms is void or voidable, the remaining provisions remain in force and the parties replace that provision with a valid one that matches its intent as closely as possible.